Enquiry clerks respond to personal, written, electronic mail, and telephone enquiries and complaints about the organization’s goods, services and policies, provide information and refer people to other sources. They are employed in locations which put them in direct contact with clients or with the production of the goods and services provided.
Skill level:
Semi-skilled
Check your pay
- The majority of Enquiry clerks earn a salary between LKR21,674 and LKR66,788 per month in 2024.
- A monthly wage for entry-level Enquiry clerks ranges from LKR21,674 to LKR44,016.
- After gaining 5 years of work experience, their income will be between LKR26,822 and LKR57,392 per month.
Salary Check
Job Definition
- Answering inquiries about goods, services, and policy and providing information about their availability, location, price and related issues
- Responding to enquiries about problems and providing advice, information and assistance
- Recording information about enquiries and complaints
- Referring complex enquiries to team leaders or expert advisers
- Issuing relevant forms, information kits and brochures to interested parties
